Customer Onboarding Manager for P27 Nordic Payments

Do you want to be part of creating a common state of the art payments platform in the Nordic countries? This is your chance to make an important contribution to P27 Nordic Payments reaching its vision to build the world’s first real-time, cross-border payments system in multiple currencies.

About this opportunity

We are looking for a qualified person who can play a vital role in continuing our journey of paving the way for future of payments in the Nordics by enhancing the way we onboard customers to P27. You will be trusted to drive the onboarding of customers to P27 together with the relationship managers as a member of the P27 Customers & Relations team.  A key success factor in this opportunity is to understand the customers’ internal processes for joining new payments systems and thereby deliver a strong and well-organized onboarding experience for P27’s customer banks. 

About the role

You will be responsible for preparing and co-ordinating the customer on-boarding and the related customer assessment. You will also be responsible for the process to update the common customer agreements with the P27 customers and other related activities. When performing the work, you will work in close collaboration with the relationship managers and many specialists across the company. P27 is a Nordic company, and you will work with customers across the Nordics. The role requires certain knowledge in commercial law, but you do not need to be a lawyer. 

You will report to the Head of Customers & Relations, and you can be located in either Helsinki or Stockholm.   Your responsibilities include, but are not limited to:

  • Be responsible for preparing and co-ordinating the customer on-boarding, the customer-assessment and customer monitoring
  • Be in charge of the process for updating customer agreements 
  • Be responsible for facilitating risk work within Customers & Relations including follow up on risk assessments

About you

To succeed in this role, we expect that you are:

  • A strong executor who takes ownership 
  • A well-organized person with a structured way of working
  • A self-managed team player with a strong way of collaboration
  • Having a customer centric mindset
  • Curious – with a strong interest in the industry´s and our clients future

The values that guide us in P27 Nordic Payments are; Together – Excellence – Trust – Courage. We assume that you share these values with us.

Your experience and background

  • 5+ years of experience from Banking or the Financial industry 
  • Knowledge within commercial law and project co-ordination
  • Fluency in English and in one of the Nordic languages (working language is English)
  • Educational level: Bachelor or Master’s degree in relevant disciplines or similar experience obtained from several years in the industry

Next steps

Please include a cover letter with your CV and send via LinkedIn no later than 20th of January. Interviews can be initiated before the application deadline if the right candidate applies, so please send your application as soon as possible.

We reserve the right to reply only to selected applications. Background checks are an integrated part of our recruitment process. This role might be subject to security vetting according to the Swedish Protective Security Act (SFS 2018:585). This role might also be subject to protective security vetting and placement in security class according to the Swedish Protective Security Act (SFS 2018:585). If so it will be processed during the recruitment process.

For additional information about the position, please contact Martin Georgzén, Head of Customers & Relations: